Comments on The Silent Number: Facebook is well aware of our concerns...and is de...

Leonid; You are indeed correct - Facebook is und...

2009-08-16T15:21:31.118-04:00

Leonid;

You are indeed correct - Facebook is under no legal obligation to do anything. They can - and do - disable & delete accounts as they see fit. But legality is not my main issue here - my main issue is one of responsible business practice & respect for one's customers.

Facebook customers will generate $ 500-550 M in revenues for the company this year. No matter what the company's actual policies are with respect to disabling / deleting accounts my main issue here is a lack of respect for the customers that have made them what they are. If an account is about to get disabled, they should issue a warning. Once it does get disabled there should be a path of communication possible between the company & customer. Neither is currently possible. FB is obviously aware of this but chooses to ignore customer concerns. People invest a lot of time and faith in the FB platform to set up their online presence. When this is cut off without warning it can disrupt one's life. In my case - I am cut off from my main business presence on the internet - so this is more than just an inconvenience to me.

Willfully ignoring customers pleas smacks of a corporate culture of arrogance.

Poor customer care & ignoring customer concerns is not illegal - it is just bad business practice. This is a consumer advocacy campaign, not a legal battle.

I thought Facebook was priding itself on being a s...

2009-08-13T22:15:26.898-04:00

I thought Facebook was priding itself on being a site which values and honors the right to free speech and the free exchange of ideas and thoughts between friends, family and the world community. I am always conscious of their terms of service and I never get confrontational or use offensive langauge in my posts.
Last night I posted a couple of remarks about my views on healthcare and many others remarked on my page.. I also posted a YouTube video about healthcare.. I awoke thiis morning to find that my Facebook account had been deleted. I had almost 2500 friends and over 2 years worth of blogs in my notes and several hundred photos on this site. I was very active and never misused the online forum. Coincidently, I got a certified email today from the White House..from the President's Senior Advisor regarding the proposed health care plan.. I find this very interesting ..especially in this current climate..so...what is Facebook up to and is Washington really watching us? These are heated times indeed and we don't need to lose our voices. Stan M.

Can someone please explain to me how exactly Faceb...

2009-08-11T17:55:50.045-04:00

Can someone please explain to me how exactly Facebook is in the wrong here? Facebook is under no obligation to you -- by uploading, you agree to their EULA which explicitly states that they can disable accounts at their discretion.

And the nonsense about "is this the kind of Internet" we want is just that -- nonsense. No, it isn't, but in my opinion, Facebook already is not the kind of Internet we want. If you don't trust them to secure access to your data (and there is no reason you should), then don't use Facebook, or keep backups.