The Silent Number

Posted: 2009-04-15

This isn't a problem specific to Google, but it just happened to bother me while waiting on these two help requests which to this day have still not been solved and Google is a company i would've expected to have come up with some brilliant solution to this issue.

Most issues are from users who don't know what they're doing, but for issues that are on the company's end, it's almost impossible to get them fixed. Facebook deals with this in a great way...they make it impossible to find a way to contact them. There needs to be some way to sort out the issues that are no on the user's end and then prioritize them. Anybody have some brilliant ideas? Post them in the comments!